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Cardmania > Terms and Conditions

 

What kind of warranty do you offer?

All products have a 12 month return to base warranty unless a longer warranty is specified by the manufacturer. Warranty repair or replacement of goods is done free of charge.

 

Who do I contact about warranty issues?

Simply contact our Customer Support department. We will arrange for any servicing issues to be remedied promptly. We take care of shipping the item to the manufacturers for repair, and send you the repaired/replaced item/s.

 

Can I return a product without a fault?

Our 7-day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you receive the item, unopened (with any seals and shrink-wrap intact) and we will issue a refund for the price you paid for the item. We reserve the right to charge a restocking fee (up to 25%) for damaged goods, or the right to refuse a refund in exceptional circumstances (goods will be returned back to customer).

 

How do I return a product to you?

Every product return must be sent with an RMA number, this can be obtained from our Customer Support department. All returns without a current RMA number will be returned to the sender at his/her expense. We provide you an address in correspondence to return goods to.

 

Do you cover delivery costs for returns?

Customers returning goods as faulty within 7 working days of purchase, will be entitled to refund coverage of their UK postal costs (subject to pre-approval).

 

Do you charge an inspection fee for non-faulty goods returned?

In exceptional circumstances where goods are returned under warranty for repair/replacement, and show no sign of fault, we may charge a small inspection fee. This will not exceed £15 + VAT + return delivery.

 

Delivery

We carry 80% of stock for UK next working day delivery, unless otherwise stated on our website. Should there be a delay in sending your order you will be notified by email. In the event of non-delivery, please wait 2 days from the date of your order before contacting us.

 

How To Contact Us

Should you have other questions or concerns about these Terms and Conditions, please contact us.

 
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Tel: +44 (0)1623 55 11 22 | Fax: 0870 138 0025 | E-mail: esn@thesatzone.co.uk